Lynn, We are fresh off a night of watching Netflix! I awoke this morning and checked again to see strong signals emanating from Netflix with much relief! I wish to thank you for your service which was above and beyond. You are a true professional and as one myself, in my “former life”, I can attest to the rigors of performance. We are both members of the “helping professionals”, which implies a reluctance of our clients to use us, since the implication is that they need “help”, which most wish they did not need. The expectation of “help” is strong in the client, and disappointment is always just below the surface. How the professional handles disappointment is critical to the whole venture. You are a true professional in that you solved the problem even if you needed to do more than usual. I certainly appreciate your efforts but paradoxically I hope I never need to use your “help” again!. That’s the way it is! I know where to call for help in the future and will recommend you whenever need arises with my contacts….thanks again…..w.
Dr. Walter Herman