- Do not purchase any software or services.
- Ask if there is a fee or subscription associated with the “service.” If there is, hang up.
- Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
- Take the caller’s information down and immediately report it to your local authorities.
- Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.
- If you tell the scammer you have a Mac, they will still try to get you to gain control over your computer. Do not let them!
Read more at this link. Microsoft is going after these scammers legally. Report the scam here:
It is important to understand that no website can scan your computer for malware or suspicious activity. Mac OS X will never display such a message within your web browser.
Press Command-Option-Esc to display the Force Quit Applications window. Force quit your browser to make the message go away. Restart your computer.
Read a great explanation of this scam here.
1. Shut down the computer/phone/printer/tablet. Turn it back on. Simple, right? This one easy step can fix many problems especially if you haven’t turned the device off and on again in awhile. Printers rarely get turned off and on so they are receptive to this action.
2. If your internet isn’t working, turn off the modem/router and turn it back on. This can be a tad tricky depending on if you have a modem/router combination or you have 2 separate devices. If you have a modem/router combination, there should be an on/off switch on the back of the modem/router. If there isn’t, pull the power cord out, wait 10 seconds, and then plug it back in.
If you have a separate modem and router, unplug both devices from power. (please tell me you can figure out which is the power cord). Plug in the modem first. Wait 2 minutes until all the lights are on or flashing. Then plug in the router. Try your internet again. This works even if one device is not connecting but all other devices are.
3. OK, this one is embarrassing but please make sure it’s “plugged in” or the battery hasn’t run out. No more needs to be said.
4. Got an error message? Take a picture with your smartphone. Those cryptic error messages can sometimes be very helpful in solving or at least diagnosing the problem with your computer.
5. If your printer isn’t working, try these steps:
- Turn off the printer. Unplug it from power. Wait 2 minutes. Plug it back in and turn it back on.
- If it’s wireless, reset your modem/router as described in Step 2.
- If it’s connected by a USB cable, disconnect the cable from the computer and reconnect it.
Go to “Tell me what you want to do” Alt+Q
Select all Ctrl+A
Decrease font size 1 point Ctrl+[
Increase font size 1 point Ctrl+]
Center text Ctrl+E
Left align text Ctrl+L
Right align text Ctrl+R
Zoom 0Alt+W, Q, then tab in Zoom dialog box to the value you want.
Currently, when you access the internet on your phone, tablet or computer, you get to view websites and watch video at pretty much the same speed everyone else does. You may pay for a faster download speed from your ISP (Internet Service Provider) but no matter what site you go to, your ISP treats them all the same. That is called Net Neutrality. Everyone gets the same treatment.
Here’s the issue: The FCC, based on lobbying by companies like Comcast, AT&T and others that provide internet services, has said it would create new “fast lanes” for websites that pay them more money. That means Comcast will give faster access to companies that pay them money to put them in the “fast lane.” Consumers will probably not be able to pay for this “fast lane.” Companies like Netflix will pay. Business Insider has a great explanation of this.
What you can do
If you think adding fast lanes for those who can pay is unfair, there are several ways to have your voice be heard. Check out this post at “SavetheInternet.com” for steps you can take. I think the best step is to write to the FCC as they are taking comments for a few more weeks. Other options on this link include signing a petition and calling Congress and/or the President.
To write the FCC, click here. Go to docket 14-28. It should be at the top. Fill in your name and email address. In the comments, say you want to keep the internet neutral and there should not be fast lanes for companies that pay more. Also, you can say that if the FCC classifies the ISP’s as Class II providers, then ISP’s will be treated like the phone companies where everyone has the same access.
What is it?
iCloud is a cloud-based service by Apple. It works to either backup or sync your data from your iPhone/iPad/Mac/Windows PC to your other devices. Apple gives you 5GB of storage free to backup/sync your devices. If you run out of space, you can either delete some data or you can buy more storage from Apple. Prices are here. If you share an Apple ID with several members of your family, you are all sharing only 5GB of free storage. If everyone has their own Apple ID, they each get their own 5GB free.
What exactly gets backed up/synced?
Ah, this is where is gets tricky. Here is a list of what iCloud backs up:
On your iOS device:
- Purchased history for music, movies, TV shows, apps, and books. Your iCloud backup includes information about the content you have purchased, but not the purchased content itself. So, the actual content does not take up your precious free 5GB of iCloud space.
- Photos and videos in your Camera Roll – this is different from Photo Stream (aka iCloud Photo Sharing)
- Device settings
- App data
- Home screen and app organization
- iMessage, text (SMS) and MMS messages
- Visual Voicemail
On your Mac:
- iCloud is not designed to be a full backup for your Mac. Photos from a camera will not be backed up. Documents not specifically saved to iCloud will not be backed up. Apple Mail will only backup mail from your icloud.com email address. Backup your Mac with Time Machine or Carbonite.
What doesn’t get backed up
- On your Mac, documents created with Microsoft Word, Excel, Powerpoint, Pages, Numbers and Keynote only get saved to iCloud if you specifically save or drag them there.
- Music, movies, TV shows and books not purchased through iTunes
- Photos originally synced from your computer
When do iCloud backups happen from your iPhone/iPad?
- iCloud will backup your device over Wi-Fi every day if these conditions are met – a device is turned on, locked, and connected to a power source.
Photo Stream and email:
- Photo Stream is not a backup for your photos. It is a rolling stream of 1000 photos from your iPhone/iPad. If you turn on Photo Stream on your Mac or Windows computer, then copies of your photos are saved onto those devices. Then, you must backup your Mac or Windows PC but you’re already doing that, right?
- If you use a POP3 email account (Verizon or Comcast are most common), then to sync your email between your devices you have to forward the email to an icloud.com email address. Then, the iCloud.com email will sync and you won’t see duplicate emails on all your devices. If you use Hotmail, Gmail, Yahoo, AOL or any IMAP email address, the email is stored on the provider’s server and is automatically synced between your devices.
If you want to be extra safe like me, you turn on iCloud backup for your iPhone/iPad AND you back up your devices by plugging them into a computer and using iTunes. iTunes provides a more thorough backup then iCloud.